logo krungsri bank
logo krungsri bank
PersonalWealthBusiness
MUFG 日本語サービス Investor Relations FAQs Contact Us
flag EN EN
flag EN EN flag TH TH
Minimize
Sign in
  • Krungsri Online
  • Krungsri Biz Online
  • Krungsri Internet Banking Laos
  • Krungsri Tradelink
  • Krungsri Cashlink
    • Krungsri Cashlink
    • Krungsri One Link
  • Krungsri Global Markets
    • FX@Krungsri
    • e-FX Confirmation
Deposits
Loans
Cards
Bancassurances
Mutual Funds
Investment
Services
Digital Banking
Krungsri Private Banking
KRUNGSRI EXCLUSIVE
KRUNGSRI PRIME
Loans
Cash Management
Trade Services
Global Markets
Securities
Digital Solutions
Other
Sign in
  • Krungsri Online
  • Krungsri Biz Online
  • Krungsri Internet Banking Laos
  • Krungsri Tradelink
  • Krungsri Cashlink
    • Krungsri Cashlink
    • Krungsri One Link
  • Krungsri Global Markets
    • FX@Krungsri
    • e-FX Confirmation
Products
  • Current Account
  • Savings Deposit
  • Time Deposits
  • Foreign Currency Deposit
Products
  • Auto Loan
Products
  • Krungsri Debit Chip Card
  • Krungsri Gift Card
  • Krungsri Boarding Card
Recommendation
  • Verified by VISA
Products
  • Krungsri Travel Insurance Simple Sure
Products
  • Bill Payment Services
  • Domestic Money Transfer
Services
  • Krungsri Western Union
  • Online Services
Products
  • krungsri app
  • Krungsri Online
Products
  • International Trade Loans
  • Krungsri Digital Supply Chain Solution
Services
  • Collection Services
  • Payment Services
  • Liquidity Management Services
  • Krungsri Cash Management Solution
  • Digital Channel
  • e-Tax Invoice & e-Receipt service
recommend
  • Krungsri Biz Mobile
  • Krungsri Business PromptPay
  • Krungsri Cashlink
  • Krungsri One Link
Products
  • Import Services
  • Export Services
  • International transfer
  • Trade Finance
  • Digital Channel
  • Krungsri Structured Trade Solutions
recommend
  • Krungsri Tradelink
  • Krungsri Business Center
Services
  • Global Markets
  • FX & Derivatives
  • Exchange Rate
  • Market Commentary
  • Digital Channel
recommend
  • FX@Krungsri
Products
  • Securities Services
  • Agency Services
  • Custodian Service
  • Fund Supervisory Service
  • Securities Registrar
  • Bond/Debenture Holders’ Representative Service
Products
  • SME Solutions
  • Corporate Solutions
  • Value Chain Solutions
  • Digital Channels
Products
  • Investment Banking
  • Krungsri Business Empowerment
  • Krungsri Business PromptPay
  • News & Activities
  • Promotions
Home
Deposits
Loans
Cards
Bancassurances
Mutual Funds
Investment
Services
Digital Banking
Home
KRUNGSRI PRIVATE BANKING
KRUNGSRI EXCLUSIVE
KRUNGSRI PRIME
Home
Loans
Cash Management
Trade Services
Global Markets
Securities
Digital Solutions
Other Services
Personal
Deposits
Products
Current Account
Savings Deposit
Time Deposits
Foreign Currency Deposit
Loans
Products
Auto Loan
Cards
Products
Krungsri Debit Chip Card
Krungsri Gift Card
Krungsri Boarding Card
Recommendation
Verified by VISA
Bancassurances
Products
Krungsri Travel Insurance Simple Sure
Mutual Funds
Investment
Services
Products
Bill Payment Services
Domestic Money Transfer
Services
Krungsri Western Union
Online Services
Digital Banking
Products
krungsri app
Krungsri Online
Wealth
KRUNGSRI PRIVATE BANKING
KRUNGSRI EXCLUSIVE
KRUNGSRI PRIME
Business
Loans
Products
International Trade Loans
Krungsri Digital Supply Chain Solution
Cash Management
Services
Collection Services
Payment Services
Liquidity Management Services
Krungsri Cash Management Solution
Digital Channel
e-Tax Invoice & e-Receipt service
recommend
Krungsri Biz Mobile
Krungsri Business PromptPay
Krungsri Cashlink
Krungsri One Link
Trade Services
Products
Import Services
Export Services
International transfer
Trade Finance
Digital Channel
Krungsri Structured Trade Solutions
recommend
Krungsri Tradelink
Krungsri Business Center
Global Markets
Services
Global Markets
FX & Derivatives
Exchange Rate
Market Commentary
Digital Channel
recommend
FX@Krungsri
Securities
Products
Securities Services
Agency Services
Custodian Service
Fund Supervisory Service
Securities Registrar
Bond/Debenture Holders’ Representative Service
Digital Solutions
Products
SME Solutions
Corporate Solutions
Value Chain Solutions
Digital Channels
Other Services
Products
Investment Banking
Krungsri Business Empowerment
Krungsri Business PromptPay
News & Activities
Promotions
MUFG 日本語サービス Investor Relations FAQs Contact Us
EN
TH
Sustainable Development Sustainable Banking Social Aspect Policy for Human Rights

Policy for Human Rights

Share
Home
Krungsri and SDGs
Sustainable Banking
  • Driving Business For Sustainability
    • Framework and Practices
      • Sustainability Committee
        • ESG Division
          • Environmental Aspect
            • Environmental Disclosure Statement
            • Krungsri Carbon Neutrality Vision
            • Environmental Management and Resource Efficiency
            • Climate Change Management
          • Social Aspect
            • Human Rights Disclosure Statement
            • Policy for Human Rights
            • Responsible Lending and ESG Considerations
          • Governance Aspect
            • Good Governance and Anti-Corruption
            • Customer Experience and Market Conduct
            • Cybersecurity
            • Personal Data Protection
            • Supply Chain Management
          • Corporate Social Responsibility
            • Creating sustainability value
            • Giving back to Society
            • Preserving environment
            • Providing financial support
          Disclosure
          • Sustainability Report
            • HRDD Report
              • PRB Report
                • Related Reports
                  ESG News
                  • News and Activities
                    • ESG Articles
                      Contact ESG Division
                      Krungsri Foundation
                      Sustainable Development
                      Sustainable Development
                      ×
                      Home
                      Krungsri and SDGs
                      Sustainable Banking
                      Driving Business For Sustainability
                      Framework and Practices
                      Sustainability Committee
                      ESG Division
                      Environmental Aspect
                      Environmental Disclosure Statement
                      Krungsri Carbon Neutrality Vision
                      Environmental Management and Resource Efficiency
                      Climate Change Management
                      Social Aspect
                      Human Rights Disclosure Statement
                      Policy for Human Rights
                      Responsible Lending and ESG Considerations
                      Governance Aspect
                      Good Governance and Anti-Corruption
                      Customer Experience and Market Conduct
                      Cybersecurity
                      Personal Data Protection
                      Supply Chain Management
                      Corporate Social Responsibility
                      Creating sustainability value
                      Giving back to Society
                      Preserving environment
                      Providing financial support
                      Disclosure
                      Sustainability Report
                      HRDD Report
                      PRB Report
                      Related Reports
                      ESG News
                      News and Activities
                      ESG Articles
                      Contact ESG Division
                      Krungsri Foundation
                      Print

                      Policy for Human Rights

                      This Policy applies to Bank of Ayudhya Public Company Limited (“the Bank”) and the companies under the Bank’s financial business group where the Bank holds more than 50% shares, directly or indirectly, or the Bank has a substantial control (“Subsidiaries”). Subsidiaries shall acknowledge this Policy, and either approve this Policy as their own Policy or use this Policy as a guideline to establish an equivalent policy to comply with this Policy.

                      In addition, this Policy is applicable to all stakeholders and rights holders in the value chain, which include all employees, suppliers, contractors, business partners, customers, communities, and covers groups at risk and vulnerable groups such as women, pregnant women, young children, people with diverse sexual orientation and gender identities , elderly, people with disabilities, migrant workers, third-parties’ employees, indigenous people, and local communities that may be affected by the Bank’s business operations and associated activities including other business relations such as joint ventures, mergers and new acquisitions.
                       
                      Basic framework for human rights
                      Krungsri Group adheres to and places importance on the protection of and respect for human rights as well as labor practices of all employees and stakeholder groups, taking into account individual equality and non-discrimination, while focusing on appropriate human rights management in compliance with international regulatory requirements and principles regarding labor and human rights, e.g., Universal Declaration of Human Rights (UDHR), ILO Declaration on Fundamental Principles and Rights at Work adopted by International Labour Organization (ILO), United Nations Guiding Principles on Business and Human Rights (UNGP), United Nations Global Compact (UNGC), etc., in order to prevent and avoid actions that may violate human rights. These actions could result from the Bank’s business operations or business activities of related stakeholders, such as customers, suppliers, business partners, etc. The Bank has established the guideline to collaborate with the aforementioned stakeholders in alignment with the human rights commitments and principles as outlined in this Policy.

                      The Policy demonstrates our commitment to restraining all forms of human trafficking activities and the use of forced and child labor in the Bank’s entire value chain, in respecting human rights, while also promoting the freedom of association, the right to engage in collective bargaining, equal remuneration, digital security and privacy, health, and safety. This Policy also commits to zero tolerance against all forms of discriminatory action and harassment (i.e., sexual, and non-sexual harassment) and refraining from using security forces with any forms of human rights abuse or violation.

                      The practice guideline in alignment with the Policy is as follows:
                      • Ensure treatment of all stakeholder groups in accordance with international and local laws, rules, and regulations related to human rights.
                      • Refrain from any actions that violate human rights through Human Rights Due Diligence with a systematic periodic review of potential human rights risk issues and human rights risk management.
                      • Support and encourage the protection of and respect for human rights through communication and dissemination of knowledge, and stipulate guidelines for monitoring and providing support to stakeholders in the business value chain
                      • Monitor human rights performance regularly to ensure the effectiveness of the existing control, mitigation, and preventive measures.
                      • Provide the whistleblowing process and the grievance mechanism, to which all relevant stakeholders and affected rights holders can access in order to report human rights violations.
                       
                      1. Guidelines for treatment of stakeholders
                      Krungsri Group commits to establishing the basic framework for human rights that covers all stakeholder groups, while also consulting about and communicating this basic framework for human rights to all stakeholder groups to promote respect for human rights among them.
                      Employees
                      • Committed to complying with all laws pertaining to fair treatment of employees, fair employment, and respect for human rights, e.g., freedom of association, privacy, working hours, equal remuneration, employment discrimination, while not accepting and tolerating sexual and non-sexual harassment, abuse of power through coercion and threats, human trafficking, forced labor, and child labor.
                      • Prohibit any forms of discrimination regarding race, nationality, color, religion, national origin, gender (including pregnancy), sexual orientation, age, disability, etc. to support and promote diversity and embrace differences with equality.
                      • Provide a work environment free of harassment, bullying, and other immoral behavior, both physical and verbal, which could cause the victim to be offended.
                      • Respect employees’ rights and privacy, while instilling and promoting the spirit of respect for others’ rights
                      • Promote and give opportunities to employees for freedom of association and collective bargaining for employees’ best interest in compliance with related laws

                      Customers
                      • Ensure that the Bank and subsidiaries business activities across the entire value chain do not have adverse effects on customers, and that their rights are not violated. In case of any negative impacts regarding human rights, the Bank and subsidiaries will implement appropriate remediation actions to address the impacts on all affected customers.
                      • Treat customers fairly and equally regardless of gender, age, race, nationality, skin color, faith, religion, ethnic origin, social status, national origin, disability, etc.
                      • Comply with the market conduct guideline stipulated in accordance with regulatory requirements and the Bank’s internal regulations, covering processes related to the provision of products and services which must not violate customers’ privacy or abuse superior bargaining power to force customers to conduct transactions
                      • Protect and safeguard customers’ personal data while taking into account customers’ privacy and respect for human rights, including strict compliance with related regulatory requirements
                      • Add human rights as one of the credit underwriting criteria for the business sector as specified in the Policy for Credit Risk Management, wherein the Bank will not support transactions related to violations of human rights, child labor or illegal workers, community relations and community rights, etc.

                      Suppliers
                      • Support and encourage suppliers to comply with principles of human rights and labor practices as specified in the Bank’s Supplier Code of Conduct, while expecting suppliers to apply the principles to their business operations
                      • Stipulate a fair supplier selection process and offer equal opportunities to all suppliers, while setting human rights as one of the supplier selection criteria
                      • Protect suppliers’ personal data, avoid violating their personal data protection, and respect their human rights
                      • Ensure that the security personnel hired do not commit any forms of human rights violation

                      Business partners
                      • Set human rights as one of the criteria for jointly investing with the Bank’s business partners, e.g., business acquisition, joint venture, investment portfolio allocation, etc.
                      • Support and encourage business partners to comply with principles of human rights and labor practices.

                      Local communities
                      • Ensure that the Bank's business activities across the entire value chain do not have adverse effects on local communities, and that their rights are not violated. In case of any negative impacts, the Bank and subsidiaries will implement appropriate remediation actions to address the impacts on all affected communities.
                       
                      2. Human rights due diligence
                      Krungsri Group has stipulated the complete human rights due diligence process as follows:
                      • Integrate human rights into the Bank’s risk assessment system, by periodically assessing actual or potential risks and impacts of human rights violations which could be caused by the Bank’s own operations in the entire value chain, or new business relations (mergers, acquisitions, joint ventures, etc.)
                      • Integrate the Human Rights Policy into internal and external control mechanisms, e.g., stipulating impacted stakeholders, declaring human rights disclosure statement and policy by adding human rights to existing policies
                      • Plan and stipulate preventive measures and solutions to cope with human rights violations
                      • Provide relevant remedies and reparation as deemed appropriate by the Bank
                      • Monitor and report results to related executives and committees

                      3. Receiving complaints
                      Krungsri Group has established basic principles for whistleblowing pertaining to human rights and labor rights via the Bank’s whistleblowing channels by encouraging the reporting of staff’s or related parties’ actions that may violate human rights laws, policies, procedures. In addition, whistleblowers and related parties are protected accordingly. Related facts will be monitored and verified, while progress and results are reported to whistleblowers and related committees for acknowledgement.

                      About Krungsri
                      About Us
                      Get to know Krungsri
                      Sustainable Development
                      News & Activities
                      Investor Relations
                      Krungsri Research
                      MUFG
                      International Banking
                      Digital Banking
                      krungsri app
                      Krungsri Online
                      Krungsri Biz Mobile App
                      Krungsri Biz Online
                      Krungsri Cashlink
                      Krungsri Tradelink
                      Krungsri Investor Link
                      Recommendation
                      Krungsri GIFT
                      Young Generation
                      Calculators
                      Banking Rates & Fees
                      Download Forms
                      Promotions
                      Contact
                      Contact Us
                      Branch Locations
                      FAQs
                      Careers
                      Tel 1572
                      icon facebook icon twitter icon instagram icon line icon youtube icon linkedin
                      About Us
                      Get to know Krungsri
                      Sustainable Development
                      News & Activities
                      Investor Relations
                      Krungsri Research
                      MUFG
                      International Banking
                      krungsri app
                      Krungsri Online
                      Krungsri Biz Mobile App
                      Krungsri Biz Online
                      Krungsri Cashlink
                      Krungsri Tradelink
                      Krungsri Investor Link
                      Krungsri GIFT
                      Young Generation
                      Calculators
                      Banking Rates & Fees
                      Download Forms
                      Promotions
                      Contact Us
                      Branch Locations
                      FAQs
                      Careers
                      Tel 1572
                      icon-facebook icon-twitter icon-instagram icon-line icon-youtube icon-linkedin
                      Privacy Notice
                      Cookies Notice
                      Site Map
                      © 2024 Bank of Ayudhya Public Company Limited.
                      Privacy Notice
                      Cookies Notice
                      Site Map
                      © 2024 Bank of Ayudhya Public Company Limited.
                      Cookies
                      To enable the maximize performance of this website, we may store information from your browser as a cookie which does not identify your personal information. By allowing this website to store information, we can deliver with a better experience on our website based on your interests. Please see more information about types of cookies and you may set your Cookies Notice at anytime.
                      Cookies Setting
                      Cookies Setting
                      Essential
                      Always Active
                      These cookies are necessary for the basic functionality of our website. For example, keep tracking of what page you are on, browsing web pages, from what account you are accessing our website or giving visitors / website users a login and access to parts of the website that are reserved for members only. The website will not function properly without these cookies being collected. These necessary trackers do not require your consent because they do not store identifiable personal information.
                      Performance and Functionality
                      These cookies enhance the website’s functionality. For example, remember your preferences i.e., language, region, browsing font size; count the number and source of visitors / users who visit website to know how visitors / users interact with which web pages that the most popular or least popular by collecting and reporting your anonymous information to help us develop and provide you with a better website experience. If you do not allow us collecting of these cookies, we will not be able to know when you have visited our website and will not be able to monitor the performance of our website.
                      Analytics and customization
                      These types of cookies enable the website to perform according to your preferences and to aggregate statistics on how our visitors reach and browse our websites. For example, to recognize the visitors for display page which you are interesting for the next visit / usage. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and to help us understand what interests our users, and measure how effective our advertising is; These cookies may be placed by the bank or third-party service providers. If you do not allow these types of cookies. Some services of the website may not be processed properly.
                      Social Networking
                      Purpose of cookies for any like, share, or subscribe functions on website that connect with a social media platform.

                      Confirm to delete our website cookies. This does not include third party storage such as Chrome, Firefox, IE., Safari, etc. that you have to do manually

                      Search

                      Search word suggest

                      Top Keyword Search

                      Search
                      Search result 0 items found.
                      Recommend
                      Search
                      Search result 0 items found.
                      Press keyword to search