Economic -Governance |
Risk and Crisis Management |
GRI 102-11, 102-15, 102-30
GRI 103 |
Executives and staff of all business units |
Customers, Shareholders, Vendors/suppliers, Investors, Creditors |
Goal 1
(Target: 1.5)
Goal 16
(Target: 16.7) |
Cybersecurity |
GRI 102-30
GRI 103 |
Executives and staff of all business units |
Customers, Shareholders, Vendors/suppliers, Investors, Regulators,Creditors,
Other commercial banks or financial institutions |
Goal 16
(Target: 16.4, 16.a) |
Good Governance and Anti-Corruption |
GRI 102-18, 102-19, 102-22
GRI 103
GRI 205-1, 205-2 |
Executives and staff of all business units |
Customers, Shareholders,
Vendors/suppliers, Investors, Regulators,
Creditors, Other commercial banks or financial institutions, Communities and society |
Goal 16
(Target: 16.5, 16.6) |
Customer Experience and Market Conduct |
GRI 103
GRI 418-1 |
Executives and staff of all business units |
Customers, Regulators |
Goal 8
(Target: 8.3)
Goal 9
(Target: 9.2, 9.3)
Goal 10
(Target: 10.2, 10.5)
Goal16
(Target: 16.6) |
Economic Performance and Impacts |
GRI 201-1, 203-1 |
Executives and staff of all business units |
Customers, Shareholders,
Vendors/suppliers, Investors, Regulators, Creditors, Other commercial banks
or financial institutions, Communities and society |
Goal 1
(Target: 1.4, 1.5, 1.a)
Goal 8
(Target: 8.1, 8.2, 8.3, 8.5, 8.6)
Goal 9
(Target: 9.1, 9.2) |
Data Governance and Personal Data Protection |
GRI 103
GRI 418-1 |
Executives and staff of all business units |
Customers, Shareholders,
Vendors/suppliers, Investors, Creditors |
Goal 16
(Target: 16.6, 16.10, 16.a, 16.b) |
Innovation and Digital Transformation |
GRI 103 |
Executives and staff of all business units |
Customers, Shareholders,
Vendors/suppliers, Investors, Regulators, Creditors |
Goal 8
(Target: 8.2)
Goal 9
(Target: 9.2, 9.4) |
Supply Chain Management |
GRI 103
GRI 414-1 |
Executives and staff of all business units |
Customers,Vendors/suppliers |
Goal 8
(Target: 8.2)
Goal 12
(Target: 12.2) |
Social |
Responsible Lending and ESG Consideration |
GRI 102-11
GRI 103
GRI G4: FS 8, FS 11 |
Executives and staff of all business units |
Customers, Shareholders, Investors, Regulators, Communities and society |
Goal 7
(Target: 7.2, 7.a, 7.b)
Goal 8
(Target: 8.1, 8.2)
Goal 9
(Target: 9.2, 9.3)
Goal 10
(Target: 10.2, 10.5)
Goal 11
(Target: 11.1, 11.3)
Goal 13
(Target: 13.1)
Goal 14
(Target 14.6)
Goal 16
(Target 16.6, 16.7)
Goal 17
(Target: 17.1, 17.16, 17.17) |
Fair Labor Practices and Respect for Human Rights |
GRI 103
GRI 401-1, 401-2, 401-3 |
Executives and staff of all business units |
Customers, Vendors/suppliers, Regulators |
Goal 3
(Target: 3.8)
Goal 4
(Target: 4.4)
Goal 5
(Target: 5.1, 5.5)
Goal 8
(Target: 8.3, 8.5)
Goal 10
(Target: 10.2)
Goal 16
(Target: 16.7) |
Financial Inclusion and Promotion of Financial Literacy |
GRI 103
GRI 201-1
GRI G4: FS 6, FS 13, FS 14, former FS 16 |
Executives and staff of all business units |
Customers, Regulators, Communities and society |
Goal 1
(Target: 1.4, 1.5)
Goal 4
(Target: 4.3, 4.4, 4.7)
Goal 5
(Target: 5.a)
Goal 8
(Target: 8.3, 8.10)
Goal 9
(Target: 9.3, 9.a)
Goal 10
(Target: 10.2)
Goal 17
(Target: 17.1, 17.3, 17.16, 17.17) |
Community participation and social engagement |
GRI 103 |
Executives and staff of all business units |
Customers, Vendors/ Suppliers, Communities and society |
Goal 1
(Target: 1.4.1.5),
Goal 3
(Target: 3.7, 3.8),
Goal 4
(Target: 4.1, 4.3, 4.4, 4.5, 4.7, 4.a, 4.b)
Goal 6
(Target: 6.1, 6.6)
Goal 10
(Target: 10.2)
Goal 11
(Target: 11.4)
Goal 12
(Target: 12.3, 12.4, 12.5)
Goal 13
(Target: 13.2, 13.3)
Goal 14
(Target: 14.2)
Goal 15
(Target: 15.2, 15.4, 15.a, 15.b)
Goal 17
(Target: 17.6, 17.17) |
Stakeholder Engagement |
GRI 102-40, 102-42, 102-43, 102-44
GRI 103 |
Executives and staff of all business units |
Customers, Shareholders,
Vendors/suppliers, Investors, Regulators,
Creditors, Other commercial banks
or financial institutions, Communities and society |
Goal 16
(Target: 16.6)
Goal 17
(Target: 17.7) |
Human Resources Development |
GRI 103
GRI 404-1, 404-2 |
Executives and staff of all business units |
Customers, Vendors/ Suppliers, Regulators |
Goal 4
(Target: 4.3, 4.4, 4.7)
Goal 12
(Target: 12.8)
Goal 13
(Target: 13.3) |
Occupational Health, Safety and Working Environment |
GRI 103
GRI 403-1, 403-2, 403-3, 403-4, 403-5, 403-6, 403-7, 403-8, 403-9 |
Executives and staff of all business units |
Vendors/suppliers, Regulators, Communities and society |
Goal 3
(Target: 3.8),
Goal 6
(Target: 6.1, 6.2) |
Environmental |
Environmental Management and Resource Efficiency |
GRI 103
GRI 301-1
GRI 302-1, 302-2, 302-4
GRI 303-1, 303-2, 303-5 |
Executives and staff of all business units |
Customers, Vendors/ Suppliers, Regulators, Communities and society |
Goal 12
(Target: 12.2, 12.3, 12.4, 12.5)
Goal 13
(Target: 13.2, 13.3) |
Climate Change Management |
GRI 102-11
GRI 103
GRI 203-1
GRI 302-1, 302-2, 302-4
GRI 303-5
GRI 305-1, 305-2, 305-3, 305-4, 305-5 |
Executives and staff of all business units |
Customers, Vendors/ Suppliers, Communities and society |
Goal 12
(Target: 12.2)
Goal 13
(Target: 13.2, 13.3)
Goal 17
(Target: 17.16, 17.7) |