27 February 2020
Bangkok (27 February 2020) –
Krungsri (Bank of Ayudhya PCL and its subsidiaries) announced assistance measures for commercial, Business Banking, and retail customers who have been affected by the outbreak of novel coronavirus disease 2019 (COVID-19) with more flexible repayment conditions, including grace periods and reduced installment amounts, to help relieve their burden.
Krungsri President and Chief Executive Officer Mr. Seiichiro Akita said the COVID-19 outbreak has been widespread and caused global impacts on numerous fronts namely public health, society, and economic growth. As Thailand is no exception, Bank of Ayudhya and subsidiaries therefore introduced assistance measures for commercial, Business Banking, and retail customers to help relieve their burden. Standing ready to aid them, Krungsri would consider offering assistance measures in accordance with customers’ business conditions and difficulties so that the best solution could be mutually sought for each customer.
The COVID-19 relief measures comprise:
Mortgage and personal loan customers
- A grace period on principal repayment up to six months
- Reduced installment amount
Business Banking customers
- A grace period on principal repayment up to six months
- Reduced installment amount (on a case-by-case basis)
Hire purchase customers
- A grace period on repayment up to six months
- Reduced installment amount
Krungsri Consumer customers (those in COVID-19-hit industries)
- A grace period on repayment up to three months
- After the grace period, the installment amount would be reduced from 10 percent to 5 percent for credit card customers, and from 5 percent to 3 percent for personal loan customers; or the installment amount would be reduced on a case-by-case basis.
For more details, please contact the Bank and business units in Krungsri Group as follows.
- For Commercial banking customers, contact Relationship Manager
- For Mortgage loan customers, Personal loan customers and Business Banking customers, contact Krungsri’s branches or Krungsri Call Center 1572
- For Hire purchase customers, contact Krungsri Auto Call Center 02-740-7400
- Krungsri Consumer’s Call Center of each company under Krungsri Consumer
Krungsri Credit Card Call Center 02-646-3555
Central The 1 Credit Card Call Center 02-627-8111
Krungsri First Choice Call Center 02-345-6789
Tesco Lotus Credit Card Call Center 1712