Krungsri steps up its relief measures to assist customers impacted by COVID-19

2 April 2020

Krungsri (Bank of Ayudhya PCL and subsidiaries) introduced additional customer assistance measures for retail, Business Banking, and Commercial Banking customers impacted by the ever-increasing severity of the novel coronavirus (COVID-19) outbreak. The measures are aimed to help reduce customer burden and support them through this difficult time.

For customers of mortgage, personal, and Business Banking loans
The Bank’s COVID-19 assistance measures for customers impacted by the COVID-19 outbreak who must not have a debt that is more than 90 days overdue, or must not have been through the debt restructuring process, or must not have a debt being in the legal proceeding before 1 January 2020 are as follows:
  • A grace period on principal repayment up to 12 months
  • Installment amount reduction up to 12 months
  • A grace period on installment payment up to six months

For Commercial Banking customers
The Bank will offer assistance measures in accordance with impacts on a case-by-case basis.
For more information:
  • Krungsri customers of mortgage, personal, and Business Banking loans can visit the Bank’s website at www.krungsri.com, or call 1572, or visit Krungsri branches nationwide.
  • Krungsri’s Commercial Banking customers can contact their relationship managers.

For Krungsri Auto customers
The Bank will offer assistance measures in accordance with impacts on a case-by-case basis.
  • A grace period on installment repayment for up to five months for motorcycles and up to six months for cars
  • Installment amount reduction

For more information, please contact Krungsri Auto Call Center by calling 02-740-7400, press 3 or press 5. Visit https://service.krungsriauto.com:8443/eform/kapakpon-cv19/ for DIY installment repayment request.

For Krungsri Consumer’s credit card and personal loan customers
Assistance measures include:
  • Reduction of Minimum Payment Rate
    • For personal loan products, the minimum payment rate for all customers will be automatically reduced from 5% to 3% for the billing cycle starting from 18 March 2020 to 31 December 2021, without the need for the customers to register.
    • For credit card products, the minimum payment rate for all customers will be automatically reduced from 10% to 5% for the billing cycle starting from 1 April 2020 to 31 December 2021, without the need for the customers to register.

For more information, customers can visit Krungsri Consumer’s website and Facebook of each product:
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