PromptPay Fund Transfer

1. Must Krungsri PromptPay fund transfer users register for the service?

  • The payer does not have to apply to register and link the account with PromptPay number, yet can transfer funds via four Krungsri PromptPay channels, namely Krungsri ATM, Krungsri Online, Krungsri Biz Mobile and KMA.
  • The payee must register to link his/her account with mobile phone number, citizen ID number or Tax ID number.

2. Is it possible to transfer funds to overseas bank account or from overseas bank account to domestic bank accounts via Krungsri PromptPay?

No, because Krungsri PromptPay fund transfer service is applicable for domestic service only.

3. With Krungsri PromptPay fund transfer service up and running, can I still use traditional fund transfer services of the Bank?

Yes, you can make traditional transactions as usual.

4. What are the maximum transfer frequency and maximum transfer limits allowed by Krungsri PromptPay per transaction and per day?

There is no limit to the number of fund transfer transactions per day. The maximum limit and transfer amount per transaction and per day are in accordance with the Bank’s regulations.

The maximum limits of each channel
 
Channel Maximum Transfer Limit (Baht/Transaction)
Per Day Per Transaction
Krungsri ATM 100,000 100,000
Krungsri Online/ KMA 500,000* 500,000
Krungsri Biz Online 2,000,000 300,000
* Senders can extend the limit up to THB 2,000,000 per day in KMA. Limit as mentioned is the total transfer amount via Krungsri Online and KMA.

5. What should I do if some errors occur during funds transfer via Krungsri PromptPay, for example the payer’s account balance is deducted but the payee does not receive the money or if transfer is made to the wrong account?

The customer should keep the details or proof of transfer and inform the Call Center 1572 or any branch of the Bank of Ayudhya for the verification. The Bank has come up with the process that deals with this issue, which is the same process that we have for the current funds transfer issue.

6. After the payer successfully transfers the funds, when will the payee receive it?

Immediately.

7. Can the payer use PromptPay service to transfer cash or cheque?

No. The payer needs to deposit cash or cheque in the account first. (In case of cheque, it needs to be cleared first.) Then, the payer can use PromptPay service as usual.

8. How can the payer check the payee’s name?

The system will notify the payer of the “payee’s account” so that he/she can verify it before making a transfer. Therefore, the payer must check the payee’s account and the transfer amount before confirming the transaction.

9. What should I do when making PromptPay transfer via ATM/RATM?

The ATM/debit cardholders will have to go to the ATM machine of each respective bank and select PromptPay transfer.

10. When ATM runs out of slip, why can I not transfer funds via ATM?

As a requirement for fund transfer, the ATM must have slips to provide customers as proof of payment.

11. What should I do if I want to make PromptPay transfer but know only the payee’s account number, instead of citizen identification number or mobile phone number?

You can make interbank transfer by using the Bank’s current On-line Retail Funds Transfer (ORFT) service. The fee is 25/35 baht per transaction (based on the fund transfer amount in each channel), which is different from PromptPay transfer.

12. After the funds have been successfully transferred, will there be any service to send SMS notification to the payer and the payee?

For customers who have transferred funds via Krungsri Online, KMA and Krungsri Biz Online, the Bank will send SMS notification to the payer and payee. The customer must click “yes” to send SMS notification to the payer and the payee.

13. Why do I receive two SMS notifications that money has been deposited into the accounts but upon checking the balance, there was only one deposit transaction?

If a customer applies for SMS Alert service, the system will send him/her a notification of a deposit transaction. In addition, if a payer requests that an SMS be sent to the customer, the system will send an SMS to the customer too. Therefore, it is possible for a customer to receive two SMSs for one transfer transaction.

14. If a payee’s mobile phone number registered with PromptPay has an issue pertaining to signal suspension or has been cancelled, can a payer transfer funds to the payee?

If the payee has not canceled the registration of a PromptPay number with this phone number, the payer can conduct PromptPay funds transfer as usual. However, the payer will need to verify the payee’s name before confirming any transaction involving fund transfer.

15. If a payee receives funds via PromptPay but does not know the payer, what should he/she do?

The payee should contact Krungsri Call Center 1572 or any Bank of Ayudhya branch to check. If he/she is contacted by the payer to transfer the funds back, he/she must not do so by himself/herself as this may be a scam.

16. Why do cards of some banks not allow PromptPay fund transfer?

Currently, some banks are not ready to serve as a payer but they can be a payee. Nonetheless, customers can contact the Call Center of each bank for more information The Bank of Ayudhya is ready to provide PromptPay funds transfer service both as a payer and a payee.

17.Why does PromptPay fund transfer to a citizen ID number /mobile phone number fail?

A citizen ID number/mobile phone number to which a customer wants to transfer funds must be registered for PromptPay first before it is entitled to receive funds transfer (in the case that the system works normally after verification).

18. Why some banks do not charge transaction fees for PromptPay fund transfer service?

Each bank has different policies on waiving PromptPay fund transfer fees for their customers. Customers can check the fee rates from banks’ announcements via their respective branches or websites. The Bank of Ayudhya offers a promotion for free funds transfer via PromptPay. For more details, please refer to the Krungsri Debit Jad Hai Savings Card section.

19. What should be done if a payer successfully completed a fund transfer transaction, and his/her funds have been deducted from his/her account, but the payee has not received the funds or has not received the funds in full?

The payer can contact Krungsri Call Center 1572 or a Krungsri branch. The Bank will check the transaction, inform the payer of the results, and update the transaction (if any) within the following periods:
  • 3 business days for PromptPay service.
  • 5 business days for non-PromptPay service.

20. If a payer transfers funds to a wrong PromptPay number, what should he/she do?

The payer should contact Krungsri Call Center 1572 or a branch of the Bank of Ayudhya to coordinate with the payee. The Bank will inform the payer of the results within the following periods:
  • 15 business days for fund transfer within the same bank.
  • 20 business days for interbank fund transfers.

Remarks: Items 19-20.
  1. All banks apply the same service period, with reference to the Bank’s Notification at www.krungsri.com under the subject “Service Level Agreement (SLA) of the Bank for Retail Customers.”
  2. This does not include suspected cases of fraud or embezzlement.
  3. The service period starts on the following business day after which the bank is informed or receives a written notice or an application containing complete details and documents from the customer (as the case may be).

21. What are the details of the Krungsri PromptPay registration promotion with regards to free fund transfer service?

Customers who signed up for PromptPay service from date of launch of service until 31 December 2016 are eligible for free fund transfer via PromptPay from 27 January 2017 to 26 January 2018 (1-year free service).
 
Remarks:
  1. The customer must register a ‘transfer account’ during the promotion period to receive the privileges.
  2. In the case that the customer links more than one PromptPay number to one bank account during the promotion period:
    2.1 If he/she cancels linking one PromptPay number while keeping other PromptPay numbers:
    -> He/she will still be eligible for free fund transfer via PromptPay.
    2.2 If he/she cancels linking all PromptPay numbers:
    -> He/she will not be eligible for free fund transfer via PromptPay.
    2.3 If he/she cancels linking all PromptPay numbers and then applies to link another number or the same number in 2017:
    -> He/she will not be eligible for free funds transfer via PromptPay.

Recommendations on PromptPay funds transfer

  • The payer should learn and study how to safely use the service such as checking the payee’s name and last name as well as transfer amount every time before confirming the transactions. Moreover, he/she needs to regularly check the balance or apply for account balance notification.
  • The payer must safely keep the username/password of mobile banking and internet banking, including ATM card and PIN code, and must not disclose such information to anyone.
  • Please be careful! If the system works slowly or sluggishly or there are some errors during the confirmation process, the user must check if the transaction that he/she just executed is completed and whether the payer’s account balance is deducted. Please avoid immediate resubmission of fund transfer without checking the transactions first.
  • Please pay careful attention to the mobile devices that is/are linked to PromptPay transactions to prevent others from using them, in the same way as safekeeping your credit card or ATM card.
  • Please be careful and keep the following confidential information:
    - Do not disclose the username / password, date of birth, citizen ID number, and account number to others or write them down explicitly.
    - Do not give personal documents such as a copy of citizen identification card to others.
    - If there is any anomaly with the signal of mobile phone that is used for receiving OTP or making financial transactions, for example you cannot make or receive any calls, please contact the service provider immediately.
Krungsri PromptPay Link for the ease of use
For further details, please call Krungsri Call Center 1572.
© 2020 Bank of Ayudhya Public Company Limited