Security

1. What are the precautions about using Krungsri PromptPay?

Customers should check his/her payees’ first name and surname before confirming each fund transfer transaction.

2. Is Krungsri PromptPay secure?

Krungsri PromptPay service is highly secure in accordance with international standards, and it is under close supervision of the Bank of Thailand, in the same manner as other existing fund transfer systems.

3. Is the information on PromptPay registration, linking account to PromptPay number and so on stored in citizen ID cards or debit/ATM chip cards?

Information is not stored in citizen ID cards or debit/ATM chip cards but in a highly-secured central system, along with a robust backup system.

4. How secure is the fund transfer service via Krungsri PromptPay using a citizen ID number, in terms of service user’s information?

The security of fund transfer via Krungsri PromptPay is no different from other fund transfer methods. Please make sure that you give your citizen ID card number to someone that you trust. But if you wish to notify the PromptPay number, it is better to give your mobile phone number as a reference number.

5. Is my personal data/information secured?

Personal data/information of service users is highly secured. The Bank and the NITMX are not allowed to disclose or sell this personal data as this is controlled by the Financial Institutions Business Act and the Royal Decree on Regulating Electronic Payment Business, which the Bank and NITMX strictly comply with. In addition, this is under the BOT’s regular supervision.
Krungsri PromptPay Link for the ease of use
For further details, please call Krungsri Call Center 1572.
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