Bank of Ayudhya Public Company Limited - ธนาคารกรุงศรีอยุธยา จำกัด (มหาชน)

In recognizing that its ongoing success and stability are as a result of confidence that is bestowed upon the Bank by its customers, the Bank has set stringent operational and ethical guidelines for its staff.

     • The Bank
     • Clients
     • Self
     • Superiors and Staff

The Bank

1. Uphold the Bank's image and integrity.
2. Uphold honesty.
3. Abide by established rules and regulations established by the Bank.
4. Contribute to strengthening the Bank's image, thus pride in the Bank.
5.Notify the Bank of any internal or external issues potentially having negative impact on the Bank.
6.Utilize Bank assets to maximize return to the Bank and safeguard against deterioration and/or loss of Bank's assets.
7. Safeguard the Bank's benefits by executing tasks to the best of one's ability and most effectively.
8.Act fairly and honestly by being punctual and by dedicating effort to Bank business only.
9. Hold in confidential all information regarding operations, technology or otherwise unless the Bank approves such disclosure to authorized persons.
10.Full time dedication to Bank business and not being part of any other organization as full or part time employee and/or undertaking competing business with the Bank.
11.Withhold any opinion, which might lead to dispute.
12.Foster the feeling of oneness emphasizing development of teamwork and maximizing Bank benefit.
13.Make all effort to maintain a safe and conducive working environment.
14. Abide by all operating rules and guidelines as set by the Bank.
15.Undertake only the Bank's business unless such undertaking :

(1) Does not affect personal responsibility at the Bank.
(2) Is legal, honest and moral.
(3) Does not adversely impact the Bank's benefits and complies with the Bank's established rules and guidelines.
(4) Does not adversely impact the Bank's image.
(5) Does not disclose the Bank's proprietary information.

Clients

1. Equitable and courteous treatment of all clients and provide quick error free service.
2. Hold in confidentiality all customer information.
3. Act in ways to promote self-integrity to build customer trust.
4. Avoid accepting gifts that are worth in excess of what a normal person would give in executing one's duty. Notify superior of such gifts for rectifying the situation.
5. Avoid situations that could lead to a conflict of interest with a client.

Self

1.Maintain high moral and ethical standards and avoid being under the influence and gambling.
2. Be true to self and others.
3. Undertake constant self-improvement in developing skills to improve execution of tasks.
4. Be true to one's duties.
5. Avoid using Bank resource and time for personal benefit.
6. Avoid using Bank connection and Bank title for personal benefit.

Superiors and Staff

1. Cooperate and support each other to accomplish tasks.
2. Respect superiors.
3. Be aware of staff needs and provide equitable treatment.
4. Be aware of staff needs and provide equitable treatment.
5. Avoid accepting gifts of value from colleagues and staff.
6. Keep in confidential personal information of colleagues and/or avoid disclosing such information in a negative context.
7. Maintain polite and cordial interpersonal relationship with superiors and staff.
8. Provide credit where credit is due and do not take credit for work done by others.
9. Maintain a positive attitude and avoid making untrue or non-proven statements about colleagues.